Customer Service Executive
Part-time - 12-month FTC
£12.71 p/h
Wolverhampton 

Are you an experienced Customer Service Executive who loves delighting customers and being the first point of contact? If yes, read on…

My client is a well-established organisation within the consumer products sector, known for delivering high-quality household solutions and excellent customer support.

They are seeking a passionate and enthusiastic Customer Service Executive on a 12-month fixed-term basis to support their growing customer base. The successful Customer Service Executive will confidently liaise with customers and deliver a first-class customer experience via telephone and email.

The Role – Customer Service Executive:

• Handle customer orders, queries, and issues
• Manage inbound calls and emails in line with Service Level Agreements
• Liaise with internal teams and the parent company to deliver a proactive service
• Provide first-point customer resolution
• Identify and understand customer needs, clarify information, and provide solutions or alternatives
• Build strong customer relationships
• Ensure all calls and emails are handled professionally, accurately, and efficiently

Working Hours: Monday to Friday, 10:00–14:00 (20 hours per week)
Contract: 12-month fixed term - possibility to go permanent 
Benefits: Company pension scheme; 23 days holiday (pro-rata)

Minimum Skills / Experience Required – Customer Service Executive:

Essential:

• GCSE standard of education
• Excellent communication skills
• Proven record in a customer service environment
• Ability to work as part of a team

Desirable:

• Negotiation skills
• Decision-making skills
• Microsoft 365 experience

About Precision People Precision People is a leading recruitment agency that specializes in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership.

Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding candidates’ expectations.

Interested? To apply for the Customer Service Executive position, here are your two options:

1. "This is the job for me! When can I start?" Call now and let’s talk through your experience. Ask for Emily Wolfe on 0116 254 5411 between 7.30 am and 4.30 pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview." Click apply now so I can read your CV and let you know.
   
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