Customer Service Advisor 

Fixed Term Contract - Maternity Cover

Office-Based Role

 Gloucester GL4 0EB

£13.53 per hour

 Day Shifts, Monday-Friday

Are you experienced in delivering exceptional customer service and confident in liaising with customers? If so, read on; this opportunity could be the perfect fit for you..

The Customer Service Advisor will be a key part of a growing team, providing front-line support within the UK Sales and Service Organisation. The successful candidate will assist customers across multiple channels, ensuring exceptional service is consistently delivered.

 Key Responsibilities & Tasks: Customer Service Advisor:

• Handle customer service duties via telephone and email
• Process sales orders, returns, and credits
• Manage order and credit processing
• Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints.
• Liaise with warehouse and transport teams to resolve delivery and stock issues
• Support Sales Team/Account queries

Required Skills:

• Customer service experience via telephone and email
• Strong customer focus and excellent service skills
• Team player with the ability to work independently
• Computer literate and experienced using CRM software/ MS Office (Excel, Word, Outlook)
• Calm and professional telephone manner
• Effective communication and interpersonal skills
• Commutable to the Gloucester postcode on a daily basis
• Competent using multiple systems
• Proactive approach to problem-solving and business operations

Package

• £13.53 per hour 
• 37.5 hours Monday-Friday 8:30-5pm (1 hour lunch break)
• 12-month fixed-term contract - maternity cover

Interested? To apply for this Customer Service Advisor position, here are your two options:

1. "This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know

Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.

PPDEL