Service Coordinator
Construction / Engineering Industry
Salary £27,000 per annum
Permanent Role
Office-based role Mon-Fri
Grays RM20 5QS
33 Days Holiday, Life Assurance, Pension 8% matched

Got a knack for planning and a background in service admin or coordination? Ready to take your skills to the next level? The role could be for you..

We are looking for a Service Coordinator in the Grays area to join a growing aftersales and service team for a market leader in specialist equipment. Due to nationwide growth, the company is expanding their team. This is a full-time position with responsibility for the coordination and administration of all plant and machinery.
Other suitable titles could include: Maintenance Coordinator, Engineering Coordinator, Service Administrator, Fleet Administrator, Maintenance Planner, M&E Coordinator, Planning Administrator or similar.


The Role - Service Coordinator:

• Manage job requests, work orders, and scheduling of service visits for engineers and technicians.
• Act as the main point of contact for customer service queries, providing timely updates and professional communication.
• Maintain accurate service records, including job sheets, reports, certifications, and asset histories.
• Coordinate machine collections for servicing and ensure all jobs are tracked through to completion with proper follow-up.
• Prepare job quotes, raise invoices using UpTool, and support credit control by highlighting outstanding payments or service holds.
• Order and track spare parts, log usage, and liaise with procurement and stores for restocking.
• Assist in compiling service data and preparing KPIs and performance reports.
• Collaborate with the Northern service team to ensure consistent administrative support and share best practices.

Key Candidate Requirement - Service Coordinator:

• Strong organisational and time-management skills.
• Previous experience in a service administration or coordination role, preferably within engineering, construction, or equipment servicing industries
• Excellent communication, able to deal confidently with customers and internal teams.
• Experience using with MS Office and/ or service management software (e.g. Joblogic, BigChange, simPRO – or UpTool).
• Proven ability to manage multiple tasks and competing priorities in a calm and organised manner.
• Detail-oriented with a strong focus on following structured processes.

Salary and Package - Service Coordinator:

• Salary £25k-£27k per annum, depending on experience
• Working hours 8:30-5pm Mon-Fri 
• Performance-Based Incentives 
• Life Assurance up to 6x your annual salary.
• Benefits Platform
• Cycle to Work Scheme
• Health & Wellbeing Support: Including medical, dental, and mental health services.
• Holidays: 25 days plus bank holidays.
• Matched pension up to 8%
• Opportunities to grow within an international organisation.

Interested? To apply for this Service Coordinator position, here are your two options:

1. "This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know

Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPDEL