Technical Support Engineer

Chipping Norton 34K - 38K Permanent

Job Reference: 54363890

The Role: Technical Support Engineer

Salary up to £36k DOE

Generous Company Pension Contribution 

My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their in-vehicle and out station camera systems and back-office software. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance

Key Responsibilities

  • Provide first-line technical support to customers experiencing issues with in-vehicle and out station camera systems and back-office software.

  • Diagnose and troubleshoot customer reported problems using remote diagnostic tools and clear communication.

  • Escalate complex issues to senior engineers or development teams for further resolution.

  • Document technical solutions and maintain a knowledge base for future reference.

  • Collaborate with internal teams (DevOps) to ensure customer satisfaction.

  • Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software.

  • Participate in ongoing training programs to maintain technical expertise.

  • May provide on-site technical support to customers when necessary (depending on location).

The Right Person

The successful Technical Support Engineer will will have a Minimum 2 years of experience in technical support, preferably in a hardware and software environment as well as the following key skills:

  • Strong understanding of computer hardware and software principles.

  • Experience troubleshooting electronic devices and software applications.

  • Excellent problem-solving and analytical skills.

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

  • Strong working knowledge of remote desktop tools is desirable.

  • Strong working knowledge of Linux systems a plus

  • Strong working knowledge of network infrastructure

  • Experience with video surveillance systems and software a plus

Interested? Here are your three options

1. “This is the job for me, I meet all the requirements” – Call now and let’s talk through your experience. Ask for Jon Webster on between 8.30am – 5.30pm

2. “I think I’m right for this position, but I’m not sure about some of the detail” – Click “apply now” so I can read your CV and come back to you.

3. “I’m interested but need to know more about what this job can offer me” – email jon@precisionsearch.uk with your CV and questions and I will reply with more detail.

Precision are committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.

 

PPTP



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