Technical Support Engineer

Nottingham 27K - 30K Permanent

Job Reference: 52389655

Technical Support Engineer


Starting salary up to £30K DOE

Nottingham - NG6

28 days Holiday, Monthly Bonus, Free Parking, Regular Pay Reviews, Training & Development


Are you a skilled Technical Support Engineer or Customer Service Advisor looking for your next opportunity to develop and progress within your career? This is a great opportunity to establish yourself at the forefront of an industry-leading electronics specialist and become a product expert in this office-based role.


With a rich history dating back to the mid-'60s, my client provides the distribution, installation and ongoing technical support for all Security, Video and Audio technology needs within the commercial and industrial market. They are currently looking for a skilled Support Engineer to support their IP Intercoms and Access Control team.


Commutable from: Arnold, Ilkeston, Giltbrook, Hucknall and Kimberley 


The Role of Technical Support Engineer:

  • Provide ‘Front Line’ pre and post-sales technical support.  
  • Handle technical enquiries for IP intercom and door access products.  
  • Respond to incoming support requests.  
  • Produce quotations from all forms of enquiries & technical specifications.  
  • Support internal and external sales teams.  
  • Evaluate new products and provide feedback to product managers.  
  • Contact suppliers with technical product enquiries.  
  • Occasional visits to the site to assist customers with the commissioning of products and fault finding.  
  • In addition to our security product, AV product portfolio to assist with these product ranges as required.  
  • Maintain and acquire technical knowledge for our full range of products.  
  • Provide technical support and assistance to field sales staff including assisting in product demonstrations, trade shows etc.  
  • Keep up to date with appropriate legislation, technical changes & innovations to products.  
  • Maintain a good understanding of competitor products in the Market.  
  • Assist with routine telephone sales calls when required.  
  • Execute Company Standard Operating Procedures, comply with company health & safety policies and always promote the best possible company image to the marketplace.  
  • Carry out any reasonable duties that are requested of you by management. 


Minimum Skills / Experience Required:

  • Previous knowledge or experience with IP Intercoms, Access Control, Security, AV Products & Systems or IT hardware/Network Infrastructure
  • Minimum of 2 years experience in a customer service role
  • Previous experience working with people on all levels


The Package:

  • £27k-£30k per annum 
  • Monday to Friday 8:30am-5pm
  • 1 hour-long lunch break
  • 20 Days Holiday ( 8 Bank hols)
  • Free Parking
  • Accessible via public transport
  • Monthly bonus depending on department sales performance
  • Regular pay reviews


Interested? To apply for this Technical Support Engineer position, here are your two options:

1. "This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Shanice Vickers on 0116 254 5433 between 8.30am - 5.30pm.

2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know -


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