Call: 0116 254 5411

Customer Service

17279/001
£18,000.00 - £21,000.00
GBP

Role: Customer Service

Location: Commutable from Derby, Matlock, Belper, Cheadle, Uttoxeter, Ashbourne, Burton upon Trent, Leek, Mickleover, Littleover

Salary: £18,000 - 21,000

Are you driven by stability and career progression? My client can offer you the opportunity to drive your career forward they are asking for more than experience they are asking for drive and ambition

The Successful Customer Service will work for a company that can boast:

A people friendly company offering a calm working environment, with a huge emphasis on teamwork

A National company is achieving year on year growth at an enviable rate and holds a strong position in their market.

The ethos of this company is to exceed customer expectations.

The Candidate:

Minimal experience in the following:

Internal Sales, account management or customer service experience

Customer focused

High attention to detail, with analytical skills

Excellent IT skills

Superior telephone manner

Driving licence and car due to location

The Role:

Portraying an excellent company image to customers encouraging repeat business

Act as a focal point for customers for the provision of a wide range of information, and to ensure Customer’s needs are fully met

Take orders accurately including associated administration when required

Identify customer requirements and make best economic use of the company resources to ensure delivery to the satisfaction of the customer

Liaise with customers, solve problems provide information, resolve complaints appropriately

Develop relationships and build rapport with internal and external customers

Liaise with production/dispatch personnel to anticipate potential customer service issues and seek to resolve any such problems

Decide delivery priorities in the event of supply problems and guide dispatch through a revised programme

Investigate customer queries, report back with recommendations internally

Update plant availability/breakdown report on system and office board/information screens

Ensure customers are kept informed and are kept updated with any changes in the status of their orders

Continual monitoring of order progress to ensure fulfilment of customer requirements

Communicate with customers to inform them of the status of delivery, discussing alternative solutions with them, updating dispatch comments each time

Update dispatch comments with any relevant information as required

Resolve cash sale enquiries where appropriate

Investigate and update customer invoice queries

About Precision:

Precision Recruitment posts this Customer service role, specialists in Engineering, Technical, Construction and Sales Recruitment. Operating in our tenth year, we have placed hundreds of Sales Professionals in fantastic new roles. Precision cover the whole spectrum of Sales Positions from Internal Sales, Area Sales Managers, Regional Sales Managers, Sales Managers, Sales Directors

We have many Sales roles throughout the UK so get in touch today.

Interested? To apply for the Customer service Executive Position, here are your two options:

1. "This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Natalie on 0116 254 5411 between 8am - 5.30pm

2. "I think I'm right for this position, but need to know more to see if it matches what I am looking for" - Click "apply now" so I can read your CV and let you know

Precision are committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.

 
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