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Customer service - Customer relations

£17000 - £23000 per annum

Customer Service - Customer relations

Are you looking for a role commutable from Leicester, Loughborough, Coalville, Melton Mowbray, Long Eaton

Salary: - £18-23k

Are you driven by stability and career progression? My client can offer you the opportunity to drive your career forward they are asking for more than experience they are asking for drive and ambition

The Successful Customer relations - customer service coordinator will work for a company that can boast:

A people friendly company offering a calm working environment, with a huge emphasis on teamwork

A National company is achieving year on year growth at an enviable rate and holds a strong position in their market.

The ethos of this company is to exceed customer expectations.

The Candidate

Experience in the following:

Internal Sales, account management or customer service experience or customer relations ideally from construction or manufacturing

Customer focused

High attention to detail, with analytical skills

Excellent IT skills

Superior telephone manner

Driving licence and car due to location

The Role:

  • To co-ordinate the Company's response to customer complaints, being the principal point of contact for customers, ensuring problems are resolved in a timely and effective way and to ensure relevant corrective action is taken to prevent repeat of issue.

  • To be responsible for the administration of the Customer Complaints process, liaising between the end users, installers, stockists and personnel to ensure complaints are resolved in a an efficient manner.

  • To research each complaint on an individual basis and investigates thoroughly to ensure full history of complaint is taken in order to make a recommendation for resolution.

  • To make decisions and recommendations to managers on the most cost effective and efficient means of complaint resolution.

  • To identify key attributes of complaint to ensure corrective action is taken to prevent re-occurrence of issue and identify potential areas of concern within the business.

About Precision:

Precision Recruitment posts this Internal Sales role, specialists in Engineering, Technical, Construction and Sales Recruitment. Operating in our tenth year, we have placed hundreds of Sales Professionals in fantastic new roles. Precision cover the whole spectrum of Sales Positions from Internal Sales, Area Sales Managers, Regional Sales Managers, Sales Managers, Sales Directors

We have many Sales roles throughout the UK so get in touch today.

Interested? To apply for the Account Manager Position, here are your two options:

1. "This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Natalie on 0116 254 5411 between 8am - 5pm

2. "I think I'm right for this position, but need to know more to see if it matches what I am looking for" - Click "apply now" so I can read your CV and let you know

Precision are committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system

Ref: customer service coordinator

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