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Customer Service - Administrator - Engineering

£18000 - £21000 per annum

Customer Service - Sales Administrator Engineering

Location: Leicester, Loughborough, Coalville, Melton Mowbray

Keywords: Manufacturing, HVAC, Technical, Engineering

Salary - £17-21k Plus bonus

The Company:

Described by the hiring manager as a people friendly company offering a calm working environment coupled with excellent benefits are looking for a talented individual who thrives in a technical environment. This Global company is achieving year on year growth at an enviable rate and holds a strong position in their market. The ethos of this company is to exceed customer expectations. With the ability to solve clients problems with their in-house machine shop they have the growth potential....

The Role:

Good potential for growth within the role for a candidate with the motivation to progress.


To work closely with the Sales Team and Sales Manager Specific tasks include:

Through emails and telephone take customer orders and payments.

Process, contract review and progress customer orders and schedules

Identify parts shortages and coordinate Supply Chain activities.

Administer order changes on internal systems and communicate with customers

Enter significant information, activities and actions daily in the CRM database

Assist customers to identify product requirements.

Raise quotations and issue to customers.

Build relationships with existing and new accounts

Logging customer complaints on internal systems and follow up to completion.

Working hours 8.30 - 5 weekdays with an early finish on a Friday

Excellent holiday package and pension

About You:

Can you honestly sales yes to the following:

Technical customer service administration experience

Customer focused

High attention to detail

Good maths and english

Excellent IT skills

Are you: Conscientious, sociable, confident, approachable, adaptable, self-motivated, and more than all of the above willing to learn??

Interested? Here are your three options:

1. "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Natalie Chapman on 0116 254 5411

2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your resume and let you know.

3. "I'm interested but need to know more about what this job can offer me" - email with your resume and questions and I will reply with more detail.

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